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SAC - PSI, Santa Ana College - Public Service Institute

 
Management

Fall 2010

Management Skills

Schedule of Seminars

 

Note: Adding classes online requires entering the subject acronym (for PSI classes that is BUSM), the course number (usually 3 digits, sometimes 3 digits plus one alpha), and the section number.  Each course listing that follows includes this information.   

 

 

 

 Applied Supervision  Preparing for Supervision                           
 Avoiding Burnout  Problem Solving/Decision Making

 Coping with Negative People

 Situational Leadership
 Elements of Supervision  Team Building
 How to Delegate Effectively  Time Management
 Managing Conflict on the Job  Understanding Personal Workstyles
 Managing Emotional Intelligence (EQ)  Workplace Boundaries
   

 

 

Applied Supervision      BUSM-015  (Subject and Course #) 

8 hours (0.2 unit)

   

This "skill based" workshop picks up where Elements of Supervision leaves off.  Subjects covered include building teams and teamwork; coaching and delegation; resolving conflict; working with difficult employees and situations, and implementing change.  The workshop also emphasizes the role of the supervisor as a "leader" with a discussion of ways to create a shared vision; provide for accountability; and improve productivity by building a sense of community and ownership in the workplace.  Prerequisite: Elements of Supervision

 

  Section #: 40839 Presenter: F. Story
Dates: Nov 9 Days: T
Time: 8am to 5pm Location: DMC/Rm203

 
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Avoiding Burnout      BUSM-013  (Subject and Course #)

8 hours (0.2 unit)

   

Today's fast-paced organizations can use up the energy and internal forces that normally motivate employees.  This energy drain is called "burn-out."  Its symptoms are listlessness, fatigue, and loss of interest in the job.  This seminar is designed to assist employees in high-stress jobs, in understanding and avoiding the harmful effects of burn-out.  

 

 

  Section #: 40841 Presenter: F. Story
Dates: Sept 9,16 Days: TH
Time: 1pm to 5pm Location: SAPE/Rm510

 
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Coping With Negative People      BUSM-002  (Subject and Course #)

8 hours (0.2 unit)

 

Truly negative people--Negaholics--are addicted to being negative and strive to pass on their negative feelings to everyone around them.  This seminar provides a wide variety of coping techniques to maintain a positive attitude, reduce stress, and improve life at work.

 

  

  Section #: 40917 Presenter: C. Breit
Dates: Sept 17 Days: F
Time: 8am to 5pm Location: DMC/Rm203

 

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Elements of Supervision      BUSM-008  (Subject and Course #) 

16 hours (0.4 unit)

 

This four session workshop gives a comprehensive "skill based" overview of what it takes to supervise and lead.  Topics covered include basic motivation principles; decision making; setting preformance expectations and standards; delegation techniques; working with unacceptable employee behavior; and recognizing and rewarding good performance.  Leadership ethics are covered along with how to prepare thorough, honest and relevant performance appraisals.

 

 
  Section #: 40924 Presenter: F. Story
Dates: Aug 23,25,30, Sept 1 Days: MW
Time: 1pm to 5pm Location: DMC/Rm203

 

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How to Delegate Effectively      BUSM-005  (Subject and Course #)

8 hours (0.2 unit) 

 

A major reason for professional failure is the inability to delegate effectively.  In any organization, regardless of size, there is no one individaul who can do all that must be done.  This seminar is designed to demonstrate effective delegation techniques which help improve results by acheiving through others.   

 

  Section #: 40933 Presenter: F. Story
Dates: Nov 2 Days: T
Time: 8am to 5pm Location: SSA2/Rm110

 

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Managing Conflict on the Job      BUSM-012 (Subject and Course #)  

8 hours (0.2 unit)

 

Today, people have high demands and expectations placed on them, both on and off the job.  It is quite common for these pressures to result in conflicts that effect job performance.  This seminar is designed to help the participants identify the causes of conflict and reduce their effects.

 

 

  Section #: 40939 Presenter: C. Breit
Dates: Sept 8,15 Days: W
Time: 1pm to 5pm Location: SAPE/Rm510

 

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Managing Emotional Intelligence(EQ)       BUSM-019A   (Subject and Course #) 

8 hours (0.2 unit)

 

Emotional intelligence (EQ) is the capacity for self-awareness, self-management, and social awareness that affects our relationships with others and our ability to reach personal and organizational goals.  This seminar focuses on how to improve employee effectiveness and create positive organizational change through the understanding and management of emotions. 

 

 

  Section #: 40950 Presenter: Dr. S. Sweetnam
Dates: Aug 30, Sept 1 Days: MW
Time: 8am to 12pm Location: DMC/RM203

 

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Preparing for Supervision      BUSM-007  (Subject and Course #)  

8 hours (0.2 unit)

 

This workshop is designed for those who are thinking about moving up to the job of supervisor.  Participants will learn the role of the supervisor; the fundamental skills and qualities basic to good leadership; and gain insight into making the transition from "worker" to supervisor.  Tips on preparing for the "supervisory interview" are also covered in the workshop. 

 

 

Section #: 41064 Presenter: F. Story
Dates: Sept 17 Days: F
Time: 8am to 5pm Location: HCA/PHTC-Bldg#1729E
 

 

          Section #: 41066 Presenter: F. Story
Dates: Dec 6,8 Days: MW
Time: 8am to 12pm Location: DMC/Rm203

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Problem Solving/Decision Making      BUSM-009  (Subject and Course #) 

8 hours (0.2 unit)

 

Knowledge and understanding of problem solving skills is an essential ingredient to job effectiveness.  All too often in daily operations, problem solving is improperly approached due to lack of training in this area.  This seminar focuses on the development of problem solving techniques through the application of learned skills.

 

  

          Section #: 41069 Presenter: F. Story
Dates: Aug 27 Days: F
Time: 8am to 5pm Location: DMC/Rm203

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Situational Leadership      BUSM-014  (Subject and Course #) 

8 hours (0.2 unit)

 

Increase effectiveness as a leader by understanding the relationship between leadership and performance improvement, what impacts leader effectiveness, and techniques to adapt to your leadership style in order to increase managerial effectiveness. 

 

  

  Section #: 41070 Presenter: M. Brown
Dates: Dec 6 Days: M
Time: 8am to 5pm Location: HCA/PHTC-Bldg#1729E

 

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Team Building      BUSM-018  (Subject and Course #)

8 hours (0.2 unit)

 

Team Building is a human relations skill.  This seminar focuses on the skills necessary to change a group into a team:  identifying the difference between a group and a team, the phases of team building and the tools required for the process.

 

 

  Section #: 41074 Presenter: M. Brown
Dates: Sept 8 Days: W
Time: 8am to 5pm Location: DMC/RM203
 

  Section #: 41075 Presenter: M. Brown
Dates: Dec 7,9 Days: TTH
Time: 8am to 12pm Location: DMC/Rm203

 

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Time Management      BUSM-001  (Subject and Course #)

8 hours (0.2 unit)

 

Time is the most limited of all our resources.  As demands on our time constantly increase, it becomes imperative that we employ methods to properly allocate our time and energy.  We must also avoid losing our flexibility by becoming a slave to a rigid scheduling process.  This seminar offers various techniques of time management that can adapt to the needs of the participant.

 

 
  Section #: 41076 Presenter: M. Brown
Dates: Nov 15 Days: M
Time: 8am to 5pm Location: HCA/PHTC-Bldg#1729E

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Understanding Personal Workstyles      BUSM-003  (Subject and Course #) 

8 hours (0.2 unit)

 

Working together is sometimes not as easy as it sounds.  Most employees intend to cooperate and follow through on the job but variables such as individual goals, personal expectations, desire for status quo vs. change, etc., noticeably influence the climate in any work group.  In this seminar you will learn to identify the major characteristics of four basic workstyles.  Learn to identify your own workstyle and to analyze your worksyle under stress.  

 
  Section #: 40956 Presenter: M. Carlisle
Dates: Dec 1 Days: W
Time: 8am to 5pm Location: SSA2/Rm110

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Workplace Boundaries      BUSM-020A  (Subject and Course #) 

8 hours (0.2 unit)

 

Understanding how various personalities affect and control us is strongly related to our personal success.  This workshop helps one build upon personal strengths, establish personality alignment, and create a safe, respectful and productive environment.  

 
  Section #: 41085 Presenter: Dr. S. Sweetnam
Dates: Nov 30, Dec 2 Days: TTH
Time: 1pm to 5pm Location: SAPE/Rm510

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