Communication
Fall 2010
COMMUNICATION SKILLS
Seminar Schedule
Note: Adding classes online requires entering the subject acronym (for PSI classes that is BUSM), the course number (usually 3 digits, sometimes 3 digits plus one alpha), and the section number. Each course listing that follows includes this information.
Advanced Writing Skills BUSM-026B (Subject and Course #)
8 hours (0.2 unit)
This course addresses the key ways in which business people can revise and refine drafts in order to develop professional final documents. Students will review the 5-step process introduced in Basic Writing Skills, explore persuasive techniques, organizational strategies, the need for visual clarity, and learn editing techniques for revising drafts to ensure a final document is correct, consistent, and clear.
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Section #: |
40838 |
Presenter: |
J. Tinervia |
| Dates: |
Oct 6 |
Days: |
W |
| Time: |
8am to 5pm |
Location: |
SSA2/Rm112 |
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Section #: |
40837 |
Presenter: |
J. Tinervia |
| Dates: |
Nov 30, Dec 2 |
Days: |
TTH |
| Time: |
8am to 12pm |
Location: |
OCPW/RmB-10 |
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Basic Writing Skills BUSM-026A (Subject and Course #)
16 hours (0.4 unit)
Often we read memos, letters, and reports that leave us uncertain as to their meaning. Possible causes for this could be improper structure, poor organization, improper grammar, and spelling errors. All employees need to be aware of these problems and develop skills to avoid them. This seminar will help employees improve their basic writing skills to increase the effectiveness of written communication.
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Section #: |
40842 |
Presenter: |
J. Tinervia |
| Dates: |
Sept 15,22 |
Days: |
W |
| Time: |
8am to 5pm |
Location: |
SSA2/Rm110 |
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Section #: |
40844 |
Presenter: |
J. Tinervia |
| Dates: |
Oct 15,22 |
Days: |
F |
| Time: |
8am to 5pm |
Location: |
HCA/PHTC-Bldg#1729E |
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Building Your Vocabulary BUSM-028 (Subject and Course #)
16 hours (0.4 unit)
It is important for employees to understand and effectively use the words exchanged daily in both verbal and written communications. This is a basic course designed to improve vocabulary for use on the job. The instructor will cover methods for learning, understanding and retaining new vocabulary and strategies for increasing and improving vocabulary. Materials: Please bring a dictionary for use in class.
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Section #: |
40913 |
Presenter: |
J. Tinervia |
| Dates: |
Oct 19,21,26,28 |
Days: |
TTH |
| Time: |
1pm to 5pm |
Location: |
DMC/Rm203 |
Business Writing for Results BUSM-027 (Subject and Course #)
8 hours (0.2 unit)
How do you want your business writing to position you at work? In order to be effective, your business message must be clear, concise and audience-driven. This seminar covers these important trends and how they relate to e-mail/memos, and letters. Also covered in this course is how to eliminate clutter from your writing, how to decide on the appropriate tone and how to avoid weak writing.
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Section #: |
40915 |
Presenter: |
M. Carlisle |
| Dates: |
Aug 31, Sept 2 |
Days: |
TTH |
| Time: |
1pm to 5pm |
Location: |
DMC/RM203 |
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Section #: |
40916 |
Presenter: |
M. Carlisle |
| Dates: |
Nov 29 |
Days: |
M |
| Time: |
8am to 5pm |
Location: |
HCA/PHTC-Bldg#1729E |
Dealing Successfully with the Public/Customers: Providing Legendary customer Service BUSM-037 (Subject and Course #)
8 hours (0.2 unit)
Employees that have direct contact with the public and customers are required to handle a wide variety of interpersonal situations. How each employee handles these situations can have an impact on the image of the organization. This interactive seminar deals with providing exceptional service on a daily basis, to the public we encounter. Topics discussed include "the cycle of service," "service from the insideout," and "dealing with difficult people." The session involves 3 over-lapping layers: 1)utilizing a process, 2)understanding ourselves, and 3)dealing with the public.
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Section #: |
40918 |
Presenter: |
M. Brown |
| Dates: |
Aug 31, Sept 2 |
Days: |
TTH |
| Time: |
1pm to 5pm |
Location: |
SAPE/Rm510 |
Effective Communications BUSM-030 (Subject and Course #)
8 hours (0.2 unit)
When communications are unclear or misunderstood, the productivity of the organization suffers. To communicate effectively, we must not only pay close attention to the words we use, but also to the nonverbal statements we make through facial expressions, voice tone, posture, and gestures. This seminar offers practical guidelines for communicating orally and identifying nonverbal messages.
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Section #: |
40921 |
Presenter: |
C. Breit |
| Dates: |
Sept 22,29 |
Days: |
W |
| Time: |
1pm to 5pm |
Location: |
OCPW/RmB-10 |
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Section #: |
40922 |
Presenter: |
C. Breit |
| Dates: |
Nov 19 |
Days: |
F |
| Time: |
8am to 5pm |
Location: |
HCA/PHTC-Bldg#1729E |
Effective Use of E-Mail: How to Get the Results You Want BUSM-040 (Subject and Course #)
8 hours (0.2 unit) This is a writing/lecture course, not a computer class.
E-mail has fast become the most frequently used business communication channel. International Data Corporation reports that we have exceeded the 35 billion mark in emails sent daily. Would you like to write and respond to e-mail faster? Would you like to quickly select appropriate details/information to include in you messsages? Would you like to improve your clarity? Most importantly, in this seminar, you will learn how to get the quick response you need to be more effective at work.
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Section #: |
40920 |
Presenter: |
M. Carlisle |
| Dates: |
Oct 25,27 |
Days: |
MW |
| Time: |
8am to 12pm |
Location: |
DMC/Rm-203 |
NEW Facilitation Skills BUSM-098 (Subject and Course #)
16 hours (0.4 unit)
The ability to facilitate meetings and discussion groups in an interactive manner to any group of highly diverse individuals can be a challenging undertaking. In this seminar you will learn how high preformance leaders do it. The instructor will present a variety of different ways to make your meetings and group discussions come alive. The use of questioning techniques, dealing with difficult people at meetings, the use of films and other mediums and creating an adult learning enrivonment will be shared and explored.
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Section #: |
41058 |
Presenter: |
M. Brown |
| Dates: |
Sept 21,23,28,30 |
Days: |
TTH |
| Time: |
8am to 12pm |
Location: |
DMC/Rm-203 |
Grammar and Punctuation Skills BUSM-029 (Subject and Course #)
16 hours (0.4 unit)
Using proper grammar and punctuation not only improves the clarity of business communications, but also allows the receiver to form a positive impression of the sender. This seminar provides the basic fundamentals necessary to recognize and apply the principles of grammar and punctuation in order to improve business writing skills.
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Section #: |
40931 |
Presenter: |
J. Tinervia |
| Dates: |
Oct 5,7,12,14 |
Days: |
TTH |
| Time: |
1pm to 5pm |
Location: |
DMC/Rm203 |
Interpersonal Relationships in the Office BUSM-039 (Subject and Course #)
8 hours (0.2 unit)
Is your office survival system working for or against you? How well do you cope with office politics and gossip? As people with different backgrounds, point-of-views, values, needs, and personalities interact, a variety of interpersonal behaviors develop. This seminar is designed to help the participant understand and deal with the dynamics of office life.
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Section #: |
40936 |
Presenter: |
M. Carlisle |
| Dates: |
Sept 21,23 |
Days: |
TTH |
| Time: |
1pm to 5pm |
Location: |
DMC/Rm203 |
Interviewing Techniques BUSM-034 (Subject and Course #)
16 hours (0.4 unit)
Learn interviewing techniques for the purpose of employment or promotion from the interviewer's perspective as well as how to prepare for the interview as the applicant. Includes: interview planning, organizing, preparation; types of questions used in interviews, handling stress, questions prohibited by law; when and how to control the content of an interview, how applicants are evaluated, and follow-up procedures for both the interviewer and the interviewee.
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Section #: |
40937 |
Presenter: |
C. Breit |
| Dates: |
Nov 29, Dec 1,6,8 |
Days: |
MW |
| Time: |
1pm to 5pm |
Location: |
DMC/Rm203 |
Overcoming Speech Fright BUSM-033 (Subject and Course #)
16 hours (0.4 unit)
Overcome anxieties that may occur when making various types of presentations. Learn causes of speech fright, cognitive restructuring, systematic desensitization, and techniques to reduce speech fright. Practice public speaking in non-threatening settings.
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Section #: |
41071 |
Presenter: |
C. Breit |
| Dates: |
Oct 18,20,25,27 |
Days: |
MW |
| Time: |
1pm to 5pm |
Location: |
DMC/Rm203 |
Presentation Skills BUSM-032 (Subject and Course #)
16 hours (0.4 unit)
Employees are asked occasionally to make a presentation to colleagues, professional associations, or social groups. The ability to speak to groups can be improved by learning basic principles and applying various techniques. This seminar is designed to give each participant the opportunity to prepare and deliver a presentation in a supportive environment.
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Section #: |
41068 |
Presenter: |
C. Breit |
| Dates: |
Nov 1,3,8,10 |
Days: |
MW |
| Time: |
1pm to 5pm |
Location: |
DMC/Rm203 |
Win/Win Negotiations BUSM-035 (Subject and Course #)
8 hours (0.2 unit)
There is an art to successful negotiating and it is having the skills and understanding circumstances that can determine negotiation outcomes. This seminar takes into account a variety of factors which influence those outcomes. Topics covered in this interactive session include information gathering, "the Titanic Principle," influencing the climate, sources of power, and negotiation techniques.
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Section #: |
40952 |
Presenter: |
M. Brown |
| Dates: |
Oct 13 |
Days: |
W |
| Time: |
8am to 5pm |
Location: |
DMC/Rm203 |
Workplace Morale BUSM-041 (Subject and Course #)
8 hours (0.2 unit)
Morale is at the core of productivity. Positive interaction with other employees as well as pride in work is vital to productivity and the emotional health of each employee. This course dissects the various aspects of morale with a focus on personalities, mood, negotiation skills, developing communicative abilities, and stress reduction techniques.
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Section #: |
41086 |
Presenter: |
Dr. S. Sweetnam |
| Dates: |
Nov 2,4 |
Days: |
TTH |
| Time: |
8am to 12pm |
Location: |
DMC/Rm203 |
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